Silk pillowcases: Sillo silk pillowcases are bedding, designed to give skin and hair a gentle, lower friction surface to rest on. They are not medical devices or drugs, and they are not intended to diagnose, treat, cure or prevent any skin, hair or medical condition. Results and experiences vary from person to person. If you have a skin or scalp condition, please speak with your doctor or dermatologist.

Sillo Care Delicate Laundry Washbags: our washbags are designed to help protect delicate items in the wash. They cannot prevent all wear or damage. Please always follow the care label on each item you wash, and do not overload the washbag or your machine. To the extent the law allows, Sillo is not responsible for damage to items washed in the washbag, unless that damage is caused by a defect in the washbag itself.

New and future products: these terms apply to every product we sell on mysillo.com, including new products we add. Any details, directions or warnings specific to a product are listed on its product page or packaging and form part of these terms. Please read them before use.

For all products: natural fibres and dyes mean small differences in texture and shade are normal, and shades can look different on different screens. Please follow the care instructions for each product, because damage from improper care is not covered under our Refunds & Returns Policy.

Prices are shown in Canadian dollars for Canadian addresses and US dollars for US addresses. Applicable sales taxes and any shipping charges are added and shown at checkout before you pay. Your bank or card provider may charge its own currency conversion or foreign transaction fees, which Sillo does not control.

We may change prices at any time. The price that applies to your order is the one shown at checkout when you place it.

You will receive an order confirmation email listing your items, prices, taxes, shipping and delivery details. Please keep it as your copy of the purchase.

If a product was listed at a clearly incorrect price or with another obvious error, or is no longer available, we will contact you before shipping. You can then accept the corrected order or cancel it for a full refund.

We may limit quantities per order, or cancel an order if we reasonably suspect fraud or resale in breach of these terms. If we cancel an order for any reason, we refund you in full.

Payments are processed securely by Shopify and its payment partners. The payment methods available to you are shown at checkout. We do not see or store your full card number. Your payment is authorized when you place your order, and we may run standard fraud checks before shipping.

If you have a concern about a charge, please contact us first at team@mysillo.com so we can help. This does not affect your right to contact your card issuer.

Any conditions for an offer, such as minimum purchase, eligible products or end date, are shown with the offer. Unless an offer says otherwise, one discount applies per order, and checkout always shows which discounts can be combined.

Codes have no cash value, cannot be exchanged for cash, and cannot be applied to past orders. Offers may end or change at any time, without affecting orders already placed. Codes given to a specific person, partner or creator are for that use only, and we may cancel a discount obtained through misuse, such as sharing a personal code publicly or creating multiple accounts.

If you return an item bought with a discount, the refund reflects the amount you actually paid, as explained in our Refunds & Returns Policy.

We collect and display reviews through a third-party review service. Reviews should reflect your own honest experience with the product you bought. We never offer rewards that depend on a review being positive, and we do not remove or hide reviews because they are negative.

If we offer anything in return for a review, such as points or a discount, it is offered for any honest review, positive or negative, and those reviews are identified. If a reviewer received a product for free or as part of a partnership, we identify that with their review.

We may remove reviews that are abusive, unlawful, off topic, about a different product, or that share personal information.

When you post a review or photo on mysillo.com, you allow Sillo to show it on our site and social channels, with credit to you. If you tag #mysillo or @mysillo on social media, we will ask your permission before sharing your post.

We will always ask before using your content in paid advertising. By sharing content with us, you confirm it is your own and that anyone shown in it has agreed to it being shared. You can ask us to remove your content at any time by emailing team@mysillo.com.

The Sillo name, logo, photos, videos, text and design on our site belong to Sillo or the people who licensed them to us, and are protected by copyright and trademark laws. Please do not copy, reuse or sell them, or use them for commercial purposes, without our written permission.

Please use our site lawfully and for personal shopping. Do not interfere with its security, copy or scrape it at scale, use bots or automated tools to place orders, or place fraudulent orders. We may block access or cancel orders connected to misuse.

We work to keep our site available and accurate, but it may sometimes be unavailable or contain errors, which we will correct when we find them.

Our site may link to or use services from other companies, such as Shopify, payment providers, carriers and social networks. Their own terms and privacy policies apply to them.

We stand behind our products as described on our site and in our Refunds & Returns Policy, including the 30 Night Trial and our promise to replace or refund items that arrive damaged, defective or incorrect.

To the extent the law allows, we make no other promises beyond those. This does not exclude or limit any warranty, condition or guarantee the law gives you and that cannot be excluded, including legal warranties of quality, durability and fitness for purpose.

To the extent the law allows, Sillo's total responsibility for any claim relating to a product is limited to the amount you paid for that product, and we are not responsible for indirect or consequential losses, such as lost time or lost profits.

We are also not responsible for delays or failures caused by events outside our reasonable control, such as carrier disruptions, severe weather, natural disasters, strikes or public emergencies. We will still help resolve any issue, and your rights under our Shipping and Refunds & Returns policies still apply.

Nothing in these terms limits responsibility that cannot be limited by law, including for personal injury caused by our negligence, or any right you have under consumer protection law.

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. If you live elsewhere in Canada or in the United States, you also keep the protections your home consumer laws give you.

Please contact us first at team@mysillo.com so we can try to resolve any concern. Most issues are solved quickly this way. If we cannot resolve it, you may bring a claim in the courts of Ontario or in the courts where you live, including small claims court, as the law allows.

Nothing in these terms requires arbitration or prevents you from joining a class proceeding.

If any part of these terms is found invalid or unenforceable, that part will be limited or removed only as much as needed, and the rest stays in effect. If we do not enforce a term right away, we have not given up the right to enforce it later.

These terms, together with our Shipping, Refunds & Returns and Privacy policies, are the full agreement between you and Sillo for purchases made on mysillo.com.

The best way to reach us is by email at team@mysillo.com. We reply within 2 business days.

Written or legal notices can be sent to: 13656535 Canada Inc., operating as Sillo, 55 Village Centre Place, Suite 200, Mississauga, Ontario L4Z 1V9, Canada.