EVERYTHING ABOUT SILLO AND SILK
Frequently Asked Questions
Your skincare routine does not end when you fall asleep, and the surface you rest on shapes how your skin and hair feel by morning. Below are the questions people ask us most about silk, Sillo, sizing, shipping and silk care.
What makes Sillo different from other silk pillowcases?
Sillo is designed around the sleep surface your skin and hair rest on for hours every night.
Each pillowcase is made from 100% Grade 6A mulberry silk at a substantial 22 Momme weight, creating a smooth, low-friction surface that is gentle on skin and hair and absorbs less moisture than many common bedding fabrics.
Sillo also incorporates silver ions into the silk to help limit bacterial and odour buildup between washes.
Every Sillo set includes two silk pillowcases and a Sillo Care washbag, bringing together thoughtful materials, practical care and everyday comfort in one complete set.
What is 22 Momme silk, and why does it matter?
Momme is a measure of the weight and density of silk fabric.
Sillo uses 22 Momme mulberry silk because it provides a balance of softness, durability and breathability. The fabric feels substantial and smooth without becoming unnecessarily heavy, making it well suited for everyday sleep.
For a pillowcase, momme matters because it helps indicate how much silk is used in the fabric and how substantial the finished material feels.
What does Grade 6A mulberry silk mean?
Grade 6A is commonly used to describe a high grade of mulberry silk made from long, uniform silk fibres.
Those longer, more consistent fibres help create the smooth surface and refined feel associated with high-quality silk.
Sillo pairs Grade 6A mulberry silk with a 22 Momme construction to create a sleep surface designed to feel soft, smooth and substantial night after night.
Why does Sillo use silver ions in its silk?
Sillo incorporates silver ions into the silk to help limit bacterial and odour buildup between washes.
Because your pillowcase is in close contact with your skin and hair for hours each night, we believe the material you sleep on should be considered as thoughtfully as the rest of your routine.
The silver ions add another layer of functionality to the fabric providing a hypoallergenic sleep surface, while regular washing remains an important part of proper pillowcase care.
Is Sillo silk hypoallergenic and OEKO-TEX® certified?
Yes. Mulberry silk is naturally hypoallergenic and has a smooth surface that is gentle against the skin.
Sillo silk is also OEKO-TEX® Standard 100 Class 1 certified, which means it has been tested against strict limits for substances considered harmful to human health.
For anyone with highly reactive skin or specific allergies, individual sensitivities can still vary.
What is the difference between a silk and satin pillowcase?
Silk and satin are not the same thing.
Silk is a natural fibre, while satin describes a type of weave that can be made from different materials, including polyester and other synthetic fibres.
Sillo uses 100% mulberry silk rather than synthetic satin. That means the smooth surface, breathability and low-friction feel come from the natural properties of silk itself rather than from a fabric made simply to feel silky.
Are silk pillowcases good for acne-prone skin?
Silk can be a gentler sleep surface for acne-prone skin because its smooth surface creates less friction against the face and absorbs less moisture than many common bedding fabrics.
Sillo adds another layer of consideration with silver ions incorporated into the silk to help limit bacterial and odour buildup between washes.
A silk pillowcase is not an acne treatment, but choosing a smoother, lower-friction sleep surface can be a thoughtful part of a skin-conscious routine.
Are Sillo silk pillowcases suitable for sensitive skin?
Yes. Sillo smooth mulberry silk surface creates less friction against the skin, making it especially appealing for people who prefer a gentler sleep surface.
Mulberry silk is also naturally hypoallergenic, and Sillo silk is OEKO-TEX® Standard 100 Class 1 certified.
Individual sensitivities can vary, but Sillo is designed with skin comfort and material quality in mind.
Does a silk pillowcase absorb skincare products?
Silk absorbs less moisture than many common bedding fabrics, which means it is less likely to draw moisture away from your skin and the products you apply before bed.
That makes silk a useful choice for people who put time into their evening skincare routine and want a sleep surface that works more gently alongside it.
Your skincare still needs time to absorb properly, but your pillowcase does not need to compete with it.
Can silk pillowcases help reduce sleep creases?
A smooth silk surface creates less friction and tugging against the skin while you sleep, which may help reduce the appearance of temporary sleep creases caused by pressure and fabric drag.
Sillo 22 Momme mulberry silk is designed to feel smooth and fluid against the face rather than rough or restrictive.
Silk cannot prevent wrinkles or replace skincare, but it can provide a gentler surface for skin to rest on overnight.
Is Sillo suitable for eczema or psoriasis-prone skin?
Sillo smooth, low-friction mulberry silk provides a gentle sleep surface for skin that may be sensitive to friction or irritation. Mulberry silk is naturally hypoallergenic, while Sillo silver ions help limit bacterial and odour buildup between washes.
Sillo silk is also OEKO-TEX® Standard 100 Class 1 certified, meaning it has been tested against strict limits for substances considered harmful to human health.
Eczema and psoriasis are medical conditions, and individual sensitivities can vary. Sillo is designed to provide a gentle, considered sleep surface rather than to treat either condition.
Are silk pillowcases good for all hair types?
Yes. A smooth silk pillowcase can benefit straight, wavy, curly and coily hair because it creates less friction against the hair while you sleep.
Sillo 22 Momme mulberry silk allows hair to move more freely across the pillow instead of catching against the surface, which can help reduce overnight tangling, frizz and friction-related breakage.
The benefit is simple: a gentler surface for your hair to rest on for hours each night.
Can silk pillowcases help reduce frizz and hair breakage?
Silk’s smooth, low-friction surface can help reduce the rubbing and pulling that happens as your hair moves against the pillow overnight.
Less friction can mean fewer tangles, less frizz and less mechanical stress on the hair, particularly for hair that is dry, textured or prone to breakage.
Sillo also absorbs less moisture than many common bedding fabrics, helping your hair hold on to more of its natural moisture overnight.
Are silk pillowcases good for curly hair and protective styles?
Yes. Curly, coily and textured hair can be especially sensitive to friction and moisture loss while you sleep.
Sillo smooth mulberry silk surface helps curls and protective styles move across the pillow with less rubbing, which can help reduce frizz, tangling and disruption overnight.
Because silk absorbs less moisture than many common bedding fabrics, it can also work more gently alongside the natural oils and products used to maintain textured hair.
Can I use hair products with a Sillo silk pillowcase?
Yes. You can use your usual leave-in conditioners, oils and styling products while sleeping on a Sillo pillowcase.
Because silk absorbs less moisture than many common bedding fabrics, it is less likely to draw moisture and product away from your hair during the night.
Allow heavier products or oils a little time to absorb before bed, and wash your pillowcase regularly as part of normal silk care.
Are silk pillowcases good for hot sleepers?
Silk is naturally breathable and can feel smooth and cool against the skin, making it a comfortable sleep surface for people who tend to sleep warm.
Unlike active cooling materials, silk does not mechanically lower your body temperature. Instead, its breathable, lightweight structure helps create a more comfortable surface without trapping the heavy, synthetic feel associated with some fabrics.
Sillo uses 22 Momme mulberry silk to balance a substantial feel with the breathability that makes silk comfortable throughout the year.
What sizes are Sillo silk pillowcases available in?
Sillo silk pillowcases are available in two sizes:
Queen: 20" × 30"
King: 20" × 36"
Choose the size that best matches the pillow you already sleep on. If you have a standard or queen pillow, the Queen size will generally be the closest fit, while King is designed for king-size pillows.
How many pillowcases come in a Sillo set?
Every Sillo set includes two 22 Momme Grade 6A mulberry silk pillowcases.
We chose a two-pillowcase set because your sleep surface is part of your everyday environment, and having a pair makes it easier to keep your bed looking complete while maintaining a regular washing routine.
A Sillo Care washbag is also included to help protect your silk during machine washing.
What comes in the Sillo Gift Set?
Each Sillo Gift Set includes:
- Two 22 Momme Grade 6A mulberry silk pillowcases
- One Sillo Care washbag
- Sillo gift packaging
- A silk care booklet
Everything is designed to arrive together as a complete set, whether you are choosing Sillo for yourself or giving it to someone else.
Why does Sillo use an envelope closure?
Sillo pillowcases use an envelope closure to keep the pillow comfortably tucked inside without exposed zippers or hardware against your sleep surface.
The closure sits discreetly at the back of the pillowcase, allowing the front to remain smooth and uninterrupted.
It is a simple detail, but one that keeps the focus where it belongs: on a soft, comfortable surface for your skin and hair.
What colors are Sillo silk pillowcases available in?
Sillo is available in a curated collection of colors designed to work across different bedroom styles, from soft neutrals to deeper statement tones.
The current collection includes Ivory White, Silver, Blush Pink, Haze Blue, Light Champagne, Emerald, Charcoal Grey, Rose Pink and Black.
Each color is made from the same 22 Momme Grade 6A mulberry silk, so your choice comes down to the look and feel you want in your space.
How do you wash a Sillo silk pillowcase?
For best results, place your Sillo pillowcase inside the included Sillo Care washbag and machine wash on a gentle or delicate cycle using cold water and a mild, silk-safe detergent.
Wash with similar delicate fabrics and avoid bleach or fabric softener.
Silk responds best to gentle care, but keeping your Sillo pillowcase clean does not need to be complicated.
Can Sillo silk pillowcases go in the washing machine?
Yes. Sillo silk pillowcases can be machine washed when cared for properly.
Place the pillowcase inside your Sillo Care washbag, choose a gentle or delicate cycle with cold water, and use a delicate detergent suitable for silk.
The washbag helps reduce unnecessary pulling and friction during the wash cycle while making regular care easier.
How often should I wash my silk pillowcase?
For most people, washing a silk pillowcase about once a week is a good starting point.
You may prefer to wash it more frequently depending on your skin, hair products, skincare routine or personal preference.
Sillo silver ions help limit bacterial and odour buildup between washes, but they do not replace regular washing.
What detergent should I use for a silk pillowcase?
Use a delicate detergent formulated for silk or delicate fabrics.
Avoid bleach, fabric softeners and harsh detergents, as they can be unnecessarily aggressive on natural silk fibres.
A small amount of the right detergent is all you need to keep your Sillo pillowcase clean while helping preserve the feel and finish of the silk.
How should I dry a Sillo silk pillowcase?
Air drying is the gentlest way to dry your Sillo pillowcase.
After washing, gently reshape the pillowcase and lay it flat or hang it to dry away from direct sunlight and strong heat.
Avoid wringing or twisting wet silk, as this can place unnecessary stress on the fibres.
How do I remove stains from a silk pillowcase?
Treat stains as soon as possible using cool water and a small amount of mild, silk-safe detergent.
Gently work around the affected area without aggressively rubbing or scrubbing the silk, then wash the pillowcase according to the normal care instructions.
Avoid bleach and strong stain removers, which can damage or discolor natural silk.
Does Sillo offer free shipping?
Yes. All Sillo silk pillowcase sets ship free within the United States and Canada, with no minimum purchase required.
Standalone Sillo Care washbag orders ship for $5.
Where does Sillo ship?
Sillo currently ships throughout the United States and Canada.
Orders are fulfilled through our fulfilment partner from facilities across both countries, helping your order ship from an appropriate location based on availability and destination.
We do not currently offer international shipping outside the U.S. and Canada.
How long does Sillo shipping take?
Most Sillo orders are processed within 1–2 business days.
Once your order ships, delivery generally takes 3–7 business days, depending on your location and carrier. You’ll receive tracking information as soon as your order is on its way.
Delivery estimates may vary for remote locations, holidays or periods of higher order volume.
How does Sillo 30-Night Trial work?
Your sleep surface is personal, so we want you to experience Sillo at home.
Silk pillowcases purchased directly from mysillo.com can be opened, washed according to our care instructions and slept on for up to 30 nights from the date of delivery. If Sillo isn’t right for you, contact us within 30 days of delivery to begin your return.
Returned pillowcases must be in reasonable condition and show no damage beyond normal trial use. The 30-Night Trial does not cover items that have been torn, permanently stained, altered, misused or damaged through improper washing, drying or care. Sillo reserves the right to inspect returned items and decline a refund where these conditions have not been met.
The 30-Night Trial is limited to one return per household and applies to eligible silk pillowcase purchases made directly through mysillo.com. Gift cards and final-sale items are excluded.
Our 30-Night Trial is in addition to any rights you may have under applicable consumer protection laws.
How do Sillo returns and refunds work?
To start an eligible return, contact Sillo within your return window. We’ll provide the return instructions and, where available, a prepaid shipping label so your return can be properly matched to your order.
Once your return has been received and processed, we’ll issue the applicable refund to your original payment method. Your bank or card provider may take a few additional business days to post the refund.
Please wait for Sillo return instructions before sending your order back.
What if I purchased my Sillo pillowcases on Amazon?
Sillo products purchased through Amazon are covered by Amazon’s return, exchange and refund policies rather than Sillo direct 30-Night Trial.
To start a return, visit Your Orders in your Amazon account and select the return or replacement option for your Sillo order.
If you have a question about the Sillo product itself, our team is still happy to help.
