To process and deliver orders, returns and refunds.
To provide customer support.
To send marketing messages where you have consented, always with a way to opt out.
To improve our site, products and services through analytics.
To detect and prevent fraud and security incidents.
To meet legal, accounting and tax obligations.

If we want to use your information for a new purpose not described here, we will ask for your consent first, unless the law allows otherwise.

Only as long as we need it. Order, payment and return records are kept for at least six years, as Canadian tax law requires. Account details are kept until you close your account. Marketing details are kept until you unsubscribe or ask us to delete them. Cookie and browsing data is kept for as long as each tool is set to last, and you can delete cookies from your browser at any time. When information is no longer needed, we securely delete or anonymize it.

No. We do not use automated decision making or profiling that has legal or similarly significant effects on you.

We take reasonable steps to protect your information, including working with providers that use encryption and access controls. No method of transmission or storage is completely secure. If a privacy breach creates a real risk of significant harm (or, in Quebec, a risk of serious injury), we will notify you and the relevant regulators as the law requires, and we keep a record of every breach.

Only those who help us run Sillo, and only what they need.

Service providers: Shopify (our store platform), payment processors, fulfilment and shipping partners, our reviews provider, IT providers and marketing platforms such as Klaviyo. Depending on their role, they receive your contact, order, payment or device information. They may use it only to provide their service to us, and must protect it. Shopify may also combine information with data from other Shopify stores to improve its services, prevent fraud and personalize ads, as described in Shopify's own privacy policy.

Advertising and analytics partners: Google, Meta and TikTok. They receive limited identifiers, such as cookies, device IDs or hashed emails, and information about your activity on our site, such as pages viewed, items added to cart and purchases. We share this to show relevant ads and measure how our ads perform.

Legal reasons: when required by law or legal process, or to protect our rights, safety or property, or those of our customers.

Business changes: if Sillo is sold, merged or restructured, your information may transfer to the new owner, who must protect it as this policy describes.

We do not sell personal information for money. Some sharing for advertising may count as a "sale" or "sharing" under US state privacy laws, such as the California Consumer Privacy Act. You can opt out at any time by emailing team@mysillo.com with the subject line "Do Not Sell or Share". We will act on your request within 15 business days, stop sharing your information for targeted advertising, and not ask you to opt back in for at least 12 months. If your browser sends a Global Privacy Control signal, we treat it as an opt out where the law requires.

We may use tools from Google, Meta, TikTok and Klaviyo to show personalized ads, measure results and reach people who have visited our site. You can opt out in three ways: adjust your browser or device settings to limit cookies and ad tracking; use each platform's own ad settings, such as Google's My Ad Center or Meta's Ad Preferences; or email team@mysillo.com and we will remove your email from the customer lists we share with advertising platforms.

Opting out does not stop all ads. You may still see ads from Sillo, but they will not be based on your activity on our site. Browser and cookie choices apply to the browser and device you set them on. Unsubscribing from our emails stops our marketing emails.

It may be. Your information can be stored and processed outside your province, including in the United States and other countries where our service providers operate. We take reasonable steps to protect it, including working with providers that use industry standard safeguards and contractual commitments. Laws in other countries may differ from those where you live, and your information may be subject to lawful access requests by courts, law enforcement or other authorities there.

Canada: the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and for residents of Quebec, Quebec's private sector privacy law as amended by Law 25.

United States: the California Consumer Privacy Act as amended by the California Privacy Rights Act, and similar state privacy laws.

You may ask to access or correct your personal information, and withdraw consent to optional uses such as marketing. Residents of Quebec may also ask how their information is used, request that it be deleted or no longer shared, and request a copy in a structured, commonly used format.

Depending on your state, you may have the right to know and access your information, correct it, delete it, receive a portable copy, and opt out of its sale or sharing for targeted advertising. We do not use or disclose sensitive personal information, such as account logins or payment details, for any purpose other than providing our services, so the right to limit its use does not apply. We will not treat you differently for using your rights.

Email team@mysillo.com and tell us what you would like to do. To opt out of sale or sharing, use the subject line "Do Not Sell or Share". Requests are free. We may need to verify your identity, and an authorized agent may act for you with proof of authorization. We respond within the time the law requires, generally 30 to 45 days. If we decline your request, or keep some information because the law requires it, we will explain why, and you may appeal by replying to our decision. We will respond to your appeal within the time the law requires.

We send marketing emails and texts only with your consent. Every message identifies Sillo and includes a working unsubscribe option, and we process unsubscribe requests within 10 business days. If we offer text messages, we will ask for your consent first, and you can reply STOP at any time.

No. Our site and products are not directed to children under 13, and we do not knowingly collect their personal information. We do not knowingly sell or share the personal information of anyone under 16. If we learn that we have collected a child's information, we will delete it promptly. If you believe a child has given us information, please contact team@mysillo.com.

13656535 Canada Inc., operating as Sillo
55 Village Centre Place, Suite 200, Mississauga, Ontario L4Z 1V9, Canada
Privacy Officer: Co-founder, Sillo
Email: team@mysillo.com

If you need this policy in another format, such as large print, please email us and we will provide it.

Please contact us first so we can help. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada, Quebec's Commission d'accès à l'information, or the privacy regulator or attorney general in your state.

We review this policy at least once a year. When we change it, we update the effective date at the top of this page and post the new version here. For material changes, such as new types of information or new uses, we will also tell you by email or with a notice on our site.

To the extent the law allows, we are not responsible for unauthorized access to information that happens despite reasonable safeguards, or for events beyond our reasonable control. This does not limit any right you have under privacy or consumer protection law.